Help Center

SUBSCRIPTION QUESTIONS

IZZY is available worldwide, except the State of Israel, due to agreements we have with local broadcasters.

You can access IZZY on-demand, from wherever you’re located, via any internet-connected device. Or, watch programs offline once you’ve downloaded them to one of our applications on your smart devices.

We are building an extensive library featuring 300+ hours of Israeli movies, TV shows, and documentaries — with tons of new programming added every month! Browse our growing library.

Watch anywhere around the world, anytime, on all of your favorite devices, such as: your personal computer, smart TVs, smartphone (Apple and Android), tablet, and streaming media players like Roku, Apple TV, Android TV, and Amazon Fire.

Our programming is filmed in a variety of languages, including Hebrew, English, French, Russian, and Arabic. Easy-to-read subtitles for all programs are currently available in English.​

Subscriptions are currently $5.99 USD per month or $55 USD per year. Sales tax may apply in some countries, according to local laws. Aside from that, there aren’t any extra costs, cancellation fees, or long-term contracts!

At the moment, we do not. However, you can connect one IZZY account to up to 3 devices at any given time, so if you’d like to share your account login information with family members or friends, feel free to do so!

Our payment processor has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, the most stringent level of certification available. We enforce HTTPS for all sensitive data on our platform , including our public website, the checkout experience, and user account pages.

IZZY is flexible. There are no pesky contracts and no commitments. You can easily cancel or pause your account. There are no cancellation fees — start or stop your account anytime.

VIEWING QUESTIONS

Yes! IZZY is currently available on:


Please create your account via our website, and then use your login credentials to access IZZY on any of the apps above!

If you do not have any of the apps in the question above, follow these steps (after you subscribe to IZZY) to watch on your smart TV:

    1. On your smart TV, open the internet browser and visit: www.streamisrael.tv/login
    2. Enter your email address, submit, and you will be emailed a link.
    3. On a SEPARATE device (i.e. another computer or mobile device), open your email inbox, open the login email, and click the LOGIN link.
    4. Go back to your TV browser, and you should be logged in to watch.

From your computer:

    1. On the video page, open the Chrome menu in the upper right corner of the window (or the View menu) and select Cast.
    2. Select your Chromecast source (consider selecting Chrome Tab) and your Chromecast destination. Chromecast will then be connected and video will be playing on your TV.
    3. To disconnect from Chromecast, click the blue Stop icon next to your casting destination.

If there are any issues with the Chromecast stream, try setting the video to a lower quality.

We recommend the following browsers when trying to watch or browse IZZY:

    • Google Chrome
    • Mozilla Firefox
    • Microsoft Edge
    • Samsung Internet

You can connect IZZY to as many devices as you’d like, but you can only be signed into your account on 3 devices at any given time. 

As a subscriber, you have access to our My List tool that allows you to save programs to your own list, such as if you find a program you want to watch later. You can add programs to your list via 1 of 2 ways:

    1. In the video player: While watching a program on its video page, mouse over the video player and a button will appear in the upper right-hand corner. Click the Add to my list button to add it.
    2. From the program collection listing: Mouse over the video you want to add in the list and click the Add to my list icon that appears in the upper right.

Your list will appear on the main Browse page after you have programs saved, so you can access and watch quickly.

In order to be made available on the internet, some videos require certain territorial restrictions. When this requirement exists on a video you’re trying to watch, you will see a message reading:

“Sorry, video is not currently available in your country”

If you’re seeing this message, it may be because you’re accessing the internet through a Virtual Private Network (VPN), or a proxy. These methods can hide your location and will prevent playback from a protected video. If disabling these methods does not resolve the issue, then it’s likely that you’re trying to access the content from a region that is currently being blocked.

ACCOUNT QUESTIONS

If you have not purchased or subscribed yet, you will need to do so first here.

The first time you sign up, you’ll be prompted to set a password:

    1. Enter your email address on the login page.
    2. On the next page, enter your password and click Sign In.
    3. If you’ve already created a password, and it’s not working, you can reset or set a password to log in on that page or use the email link method below.

Please try these steps to login via email sign-in link:

    1. Please add ‘support@vhx.tv’ to your contact list to ensure messages from us do not end up in your spam folder.
    2. Enter your email address on the login page
    3. If you are an active customer, you will be immediately sent an email link that will log you in, once clicked. Open your email inbox, and click the login link.
    4. You will then be logged in to watch IZZY!

If the login page is asking for a password and you don’t have one or forgot yours, here is how to reset it:

    1. Please add ‘support@vhx.tv’ to your contact list to ensure messages from us do not end up in your spam folder.
    2. Make sure you are logged out here.
    3. Visit the login page and enter your email address.
    4. Click Next.
    5. Underneath the password field, select Reset your password.
    6. Enter your email address on that page and select Reset Password.
    7. If you are an active customer, you will be emailed a link to set a new password. Check your email inbox for that link.
    8. Click the link in the email and reset your password.

You can edit your billing information any time on the billings settings page.

If you mistakenly made two IZZY accounts with separate email addresses, do not worry! We can merge them for you if you contact us. In your message, please make sure to answer these two questions:

    1. Which two email addresses do you want to merge?
    2. Which email address should be your main login?

Please send us an email with your request and we will process it within 24 business hours, no questions asked: hello@israelmedia.group

Monthly subscriptions can be paused for one, two, or three months at a time. During this time you will not be charged, but you will also not have access to IZZY.

Please note it is only possible to pause a monthly subscription, and not an annual subscription.

To pause your subscription, please send us an email with your request and we will process it within 24 business hours, no questions asked: hello@israelmedia.group

We currently do not offer refunds after subscribing to IZZY, but you can cancel your subscription at any time, for any reason, and you won’t be charged for any subsequent months. You can continue watching IZZY until your subscription period ends.

If you still have unanswered questions, please send us a message!