SUBSCRIBING QUESTIONS

We are building an extensive library of feature films, documentaries, TV shows, podcasts, broadcasts, and music — all filmed and produced in Israel — with new content added every month! Watch as much as you want, anytime you want. Check out our programming here.

Watch anywhere, anytime, on all of your Internet-connected devices. Watch instantly on the web at www.streamisrael.tv from your personal computer, or on any Internet-connected device, including smart TVs, smartphones, tablets, and streaming media players.

Our content is filmed in a variety of languages, including Hebrew, English, French, Russian, Arabic, and Spanish. Easy-to-read subtitles for all content are currently available in English.​

Watch IZZY on your smartphone, tablet, Smart TV, laptop, or streaming device, all for one low fixed monthly fee. IZZY is currently $4.99 USD per month or $49.99 USD per year. No extra costs or long-term contracts. Sign up for our 7-day free trial today!

Our payment processor has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, the most stringent level of certification available. We enforce HTTPS for all sensitive data on our platform , including our public website, the checkout experience, and user account pages.

You can cancel your subscription by logging into your account and following these steps:

    1. Click on your circular profile icon in the top right corner of the screen, and select ‘Manage subscription.’
    2. Click ‘Cancel subscription.’
    3. Make sure to choose cancel instead of one of the ‘Pause’ options if you don’t want to be charged again.
    4. Finally, confirm the choice to cancel, and you’re all set.

When you cancel, you will receive an email confirmation. If you did not receive a confirmation, double-check that your subscription shows as ‘Canceled’ in your settings. When you cancel, your access to IZZY will exist until the next charging cycle, but you will not be further charged.

NOTE: If you’re unable to see those options on the Purchases settings page, contact us and provide the last four digits of the card currently being charged or the email registered in the account and we’ll do a search to help you further.

Monthly subscriptions can be paused for one, two, or three months at a time. During this time you will not be charged, but you will also not have access to IZZY.

Please note it is only possible to pause a monthly subscription, and not an annual subscription.

To pause your subscription:

    1. Click on your circular profile icon in the top right corner of the screen and select Manage subscription.
    2. Click Pause Subscription.
    3. Choose how long to pause your subscription.

The pause will take effect at the time of your next billing date. You will then be charged at the end of the pause period.

You can unpause your subscription at any time in the middle of a pause period. If you unpause your account early, you will be charged on the date you make the adjustment, and a new billing cycle will start from that date.

WATCHING QUESTIONS

We recommend the following browsers when trying to watch or browse IZZY:

    • Google Chrome
    • Mozilla Firefox
    • Microsoft Edge
    • Samsung Internet

After you subscribe to IZZY, following these steps to watch on your smart TV:

    1. On your smart TV, open the internet browser and visit: www.streamisrael.tv/login
    2. Enter your email address, submit, and you will be emailed a link.
    3. On a SEPARATE device (i.e. another computer or mobile device), open your email inbox, open the login email, and click the LOGIN link.
    4. Go back to your TV browser, and you should be logged in to watch.

From your computer:

    1. On the video page, open the Chrome menu in the upper right corner of the window (or the View menu) and select Cast.
    2. Select your Chromecast source (consider selecting Chrome Tab) and your Chromecast destination. Chromecast will then be connected and video will be playing on your TV.
    3. To disconnect from Chromecast, click the blue Stop icon next to your casting destination.

If there are any issues with the Chromecast stream, try setting the video to a lower quality.

As a subscriber, you have access to our My List tool that allows you to save videos to your own list, such as if you find a video you want to watch later. You can add videos to your list via 1 of 2 ways:

    1. In the video player: While watching a video on its video page, mouse over the video player and a button will appear in the upper right-hand corner. Click the Add to my list button to add it.
    2. From the video collection listing: Mouse over the video you want to add in the list and click the Add to my list icon that appears in the upper right.

Your list will appear on the main Browse page page after you have videos saved so you can access and watch quickly.

n order to be made available on the internet, some videos require certain territorial restrictions. When this requirement exists on a video you’re trying to watch, you will see a message reading:

“Sorry, video is not currently available in your country”

If you’re seeing this message, it may be because you’re accessing the internet through a Virtual Private Network (VPN), or a proxy. These methods can hide your location and will prevent playback from a protected video. If disabling these methods does not resolve the issue, then it’s likely that you’re trying to access the content from a region that is currently being blocked.

ACCOUNT QUESTIONS

If you have not purchased or subscribed yet, you will need to do so first here.

The first time you sign up, you’ll be prompted to set a password:

    1. Enter your email address on the login page.
    2. On the next page, enter your password and click Sign In.
    3. If you’ve already created a password, and it’s not working, you can reset or set a password to log in on that page or use the email link method below.

Please try these steps to login via email sign-in link:

    1. Please add ‘support@vhx.tv’ to your contact list to ensure messages from us do not end up in your spam folder.
    2. Enter your email address on the login page
    3. If you are an active customer, you will be immediately sent an email link that will log you in, once clicked. Open your email inbox, and click the login link.
    4. You will then be logged in to watch IZZY!

If the login page is asking for a password and you don’t have one or forgot yours, here is how to reset it:

    1. Please add ‘support@vhx.tv’ to your contact list to ensure messages from us do not end up in your spam folder.
    2. Make sure you are logged out here.
    3. Visit the login page and enter your email address.
    4. Click Next.
    5. Underneath the password field, select Reset your password.
    6. Enter your email address on that page and select Reset Password.
    7. If you are an active customer, you will be emailed a link to set a new password. Check your email inbox for that link.
    8. Click the link in the email and reset your password.

You can edit your billing information any time on the billings settings page.

If you mistakenly made two IZZY accounts with separate email addresses, do not worry! We can merge them for you if you contact us. In your message, please make sure to answer these two questions:

    1. Which two email addresses do you want to merge?
    2. Which email address should be your main login?

We currently do not offer refunds after subscribing to IZZY, but what you can do is cancel your subscription and you won’t be charged for any subsequent months. You can continue to watch IZZY until your subscription period ends.

If you can't find the answers you're looking for, please send us a message!